GAOMON Pro 19 (PD1900) – Frequently Asked Questions (FAQ)

GAOMON Pro 19 (PD1900) – FAQ

This article contains a clear, comprehensive FAQ for the GAOMON Pro 19 (PD1900) Pen Display, based on verified product details from GAOMON's official product page and documentation.

1. What is the GAOMON Pro 19?

• The GAOMON Pro 19 (PD1900) is an 18.4‑inch 4K UHD pen display designed for professional digital art, animation, design, and illustration.
• It requires a connection to a computer or compatible mobile device to function.
  

Compatibility & Requirements

2. Which operating systems does the Pro 19 support?

• The PD1900 pen display supports:
  • Windows 7 or later
  • macOS 10.12 or later
  • Android devices that support USB 3.1 + DP1.2 video output

3. Does the PD1900 work with iPads or iPhones?

• No. iPads and iPhones do not support external display input, so they cannot be used with the PD1900.

4. Does the PD1900 work with Android phones?

• Yes — but only with Android devices that support:
  • USB 3.1 Gen 1 or Gen 2, and
  • DisplayPort Alt Mode (DP1.2)
• This is required for video output to the display.

Display & Performance

5. What is the screen resolution?

• The PD1900 features a 3840 × 2160 (4K UHD) display.

6. What is the color accuracy?

• The display supports:
  • 99% sRGB
  • 96% Adobe RGB
  • 98% DCI‑P3
  • ΔE < 1.5 color accuracy
  • 1.07 billion colors (8-bit + FRC)
    

7. Does the screen have anti‑glare?

• Yes — it uses anti‑glare etched glass with full lamination to reduce parallax and reflections.

Pen & Drawing Features

8. What pen does the PD1900 use?

• It includes the G‑Pro Pen (AP520), featuring:
  • 16,000 levels of pressure sensitivity
  • 2g initial activation force
  • 0.35mm retraction distance
    

9. Does the AP520 pen require charging?

• No — the G‑Pro (AP520) Pen is battery‑free.

10. Does the PD1900 support tilt?

• Yes — the pen supports tilt functionality for natural shading (based on GAOMON's pen technology family).

Connections & Setup

11. What cables are included?

• From the official product listing:
  • HDMI cable
  • USB‑C to USB‑A cable
  • USB‑C to USB‑C cable (for devices that support full‑featured USB‑C)

12. Does the PD1900 support USB‑C video?

• Yes — but only with a full‑featured USB‑C port that supports DisplayPort Alt Mode.
• The full‑featured Type‑C cable is sold separately.

13. Can I use an HDMI‑to‑USB‑A adapter?

• No — USB‑A ports cannot output video, so these adapters will not work.

14. Does the PD1900 need external power?

• Yes — it requires a dedicated power adapter to operate.

Troubleshooting

15. My PD1900 turns on but shows "No Signal." What should I do?

• Common causes include:
  • HDMI plugged into the motherboard instead of the graphics card
    • When using a desktop computer with a dedicated graphics card, the HDMI cable should be connected to the graphics card.
      
  • Unsupported adapters (USB‑A → HDMI) - The USB-A port cannot support display connections. Instead, use the following types of adapters: 
    • HDMI to DisplayPort (DP) 
    • HDMI to DVI
  • Faulty HDMI cable - use a different HDMI cable
  • Using a non‑video USB‑C port - a USB-C port that doesn't support video connection must not be used.
  • The USB-C-to-USB-C cable used is not full-featured.

16. My PD1900 won't power on. What should I check?

• Ensure the power adapter is plugged into a working outlet
• Confirm the power cable is fully inserted
• Try another outlet
• Check for damage to the adapter or cable
• Test with another computer if possible

Warranty & Support

17. What is the warranty period?

• The GAOMON Pro 19 (PD1900) includes a 1‑year limited warranty (2 years in the EU) when purchased from authorized online and offline sellers.

18. Where can I download drivers?

• Drivers are available on GAOMON's official driver page:
  • Windows, macOS, and Linux drivers for the model listed under Pro 19 (PD1900)

19. How do I contact GAOMON support?

• You can reach GAOMON's support team through the official website's Support / Contact section or via email at service@gaomon.net.

Accessories & Extras

20. Does the PD1900 come with a stand?

• Yes — the PD1900 includes a built‑in adjustable stand that provides stable support at angles between 20 and 80 degrees.
  

21. Are replacement nibs included?

• Yes — it typically includes replacement nibs with the pen displays, which are inside the pen holder.