PD1161 Screen Is Black & Indicator Light Flashing Red

Modified on Fri, 31 Jul at 11:14 PM

Why is my PD1161 screen completely black and the indicator light flashing red?
- This usually indicates a power or connection issue. The device may not be receiving stable power or may be failing to initialize properly.
What is the first troubleshooting step I should try?
1. Perform a power reset:
2. Unplug the PD1161 power plug
3. Wait 5 seconds
4. Plug it back in
5. Press the power switch again
  This resolves many temporary power‑related issues.
What if the screen still doesn't turn on after the power reset?
If the reset does not solve the problem, GAOMON support requires a video demonstration of the issue.
Your video must show three critical points, all in one continuous recording:
1. Cable Connections (Very important)
  Show that:
  - The power cable is properly connected to the power socket
  - The USB cable and HDMI cable are securely connected to both the PD1161 and your computer
2. Device Behavior When Powered On (Very important)
  Press the power button and show that:
  - The PD1161 screen remains completely black
  - The indicator light is blinking red
3. Failed Recovery Attempt (Very, very important)
  Demonstrate that even after unplugging the power plug for 5 seconds and plugging it back in:
  - The screen still does not turn on
  - The indicator light continues flashing red
Where do I send the video and required details?
Email your video, order number, and tablet S/N to: service@gaomon.net
Why does GAOMON need a video?
The video helps the support team verify:
- Proper cable setup
- Actual device behavior
- Whether the reset was performed correctly
- Whether the issue is likely hardware‑related
  This ensures faster diagnosis and warranty processing.