If your pen cursor suddenly jumps to a corner of the screen or behaves uncontrollably, it's usually caused by driver conflicts, incorrect workspace settings, electromagnetic interference, or USB/hardware issues. Before assuming the tablet is defective, please follow the troubleshooting steps below.
- Reinstall the Driver Completely
Driver conflicts are the most common cause of erratic cursor movement.
Steps:- Uninstall your current GAOMON driver.
- Check if tablet drivers from other brands are installed. If so, uninstall them as well.
- After uninstalling, manually delete residual folders and files from all removed drivers. Residual files can still interfere with your tablet even after uninstalling.
For Windows, go to:- C:\
- C:\Program Files
- C:\Program Files (x86)
- Restart your computer.
- Download and install the latest GAOMON driver from the official site: https://download.gaomon.net/.
- Confirm the Working Area Settings
Incorrect screen mapping can cause the cursor to snap to a corner.
Check the following:- Open the GAOMON driver panel.
- Ensure the Working Area is set to Fullscreen.
- If you use multiple monitors on extended display mode, verify that the tablet is mapped to the correct display.
- Remove Electromagnetic Interference
Graphic tablets are sensitive to nearby electronic devices that generate electromagnetic noise. Move unnecessary electronics away from the tablet and test again.
Avoid placing your tablet near:- Power adapters or chargers
- Laptops (especially directly underneath the tablet)
- Keyboards
- Wireless chargers
- Speakers or other high‑EMI devices
- Test a Different USB Port
A faulty or unstable USB port can cause signal loss and erratic cursor behavior.
Try:- Plugging the tablet into another USB port
- Avoiding USB hubs or extension cables
- Using a USB port directly on the computer
- Try a Different USB Cable
If you have a spare cable, test with another cable (data cable) to rule out damage or instability. - Test the Tablet on Another Computer
This helps determine whether the issue is software‑related or hardware‑related.- If the problem disappears on another computer, the issue is likely caused by drivers or settings on the original device.
- If the problem persists, the tablet may require further inspection or replacement.
Need More Help?
If none of the steps resolve the issue, please email GAOMON Support at service@gaomon.net and include:
- Your tablet model
- Operating system
- Driver version
- A description or video of the issue
- You can submit a ticket at Gaomon Support.
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